LM4 Service Design Study Guide
Overview
In this couple of weeks, service design of the ITIL life cycle is covered.
To Do List
- Study LM4. Go through the learning material and use the Powerpoint slides as the guide.
- Quiz 3 - covers LM 4 - due by (to be determined).
- Team Project - We will kick off our team project this week. Check out the Team project folder for detailed instructions.
Learning Outcomes
This module directly contributes to the following highlighted courses outcomes.
- Discuss the primary objectives of the IT service delivery function.
- Provide a detailed description of the Information Technology Infrastructure Library (ITIL)
- Critically evaluate the suitability of ITIL in a given situation
- Formulate appropriate service level agreements
- Analyze to what extent a given IT service organization has implemented the various ITIL disciplines, and recommend ways in which the organization may be able to improve its IT Services
After this module, student will be able to:
- Discuss the purpose of service design
- Describe the value of service design to the business
- Explain the following concept of service design: Value of proper design, 4 P’s of Service Design, Service Design Package, 5 Aspects of Design, Service Portfolio.
- Discuss the purpose, goals, objectives, and scope of following design processes: Service Level Management, service Catalog Management, Availability Management, Capacity Management, Information Security Management, Supplier Management, IT Service continuity Management, Design Coordination.