LM4  Service Design Study Guide

Overview

In this couple of weeks, service design of the ITIL life cycle is covered.  

To Do List

Learning Outcomes

This module directly contributes to the following highlighted courses outcomes.

  1. Discuss the primary objectives of the IT service delivery function.
  2. Provide a detailed description of the Information Technology Infrastructure Library (ITIL)
  3. Critically evaluate the suitability of ITIL in a given situation
  4. Formulate appropriate service level agreements
  5. Analyze to what extent a given IT service organization has implemented the various ITIL disciplines, and recommend ways in which the organization may be able to improve its IT Services

After this module, student will be able to: