Team Project
Overview
In this term long project, students work in teams to go through whole life cycle of the IT service management, from service strategy, service design to service assessment.
To Do List
- Complete all required project deliverables.
Learning Outcomes
This module directly contributes to the following highlighted courses outcomes.
- Discuss the primary objectives of the IT service delivery function.
- Provide a detailed description of the Information Technology Infrastructure Library (ITIL)
- Critically evaluate the suitability of ITIL in a given situation
- Formulate appropriate service level agreements
- Analyze to what extent a given IT service organization has implemented the various ITIL disciplines, and recommend ways in which the organization may be able to improve its IT Services
After complete this module, you'll be able to:
- Complete the whole life cycle of the IT service delivery, from service strategy to service assessment.